AESC | Customer Quality Manager
Are you the quality champion AESC is looking for? We are seeking a pragmatic Manager in the UK to join the battery revolution.
AESC stands proudly at the forefront of global battery technology, recognized as a premier lithium-ion battery manufacturer with operational bases spanning across Japan, the United Kingdom, the United States, and China. AESC has over 4,000 employees and 10 production plants in Japan, the U.S., the U.K., China, and France. For the past 12 years, AESC has produced high-performance, extended range batteries for more than 950,000 electric vehicles in 44 countries, achieving a record of “zero critical battery malfunction.” Embarking on an exciting journey, AESC is now establishing new battery gigafactories in both France and the U.K., presenting an exhilarating opportunity to become an indispensable part of Europe’s most significant and technologically advanced manufacturing ventures of recent times. Join AESC in pioneering the construction of never-before-seen gigafactories on a large scale and delve into the realm of emerging technologies to cater to Europe's exponentially growing electric vehicle market.
Purpose
As a Customer Quality Manager, you will work as a quality champion for all customer-related matters at key project phases and in series production. You are the key communicator to ensure customer requirements are met and will represent and protect AESC’s interests while acknowledging the voice of the customer.
Key Responsibilities:
- Business risk assessments considering customer-specific requirements, including warranty terms and consequences,
- Customer complaint management balancing customer quality agreements and the needs of the business
- Lead quality assurance activities following customer-specific programs using APQP / MLA
- Oversee the preparation of technical documents and presentations for customers and provide technical assistance to field staff as required.
- Manage QA team priorities and action plans for customer stock sort and incident investigations.
- Target setting and KPI’s management.
- Activity planning and task execution to schedule within cross-functional teams.
- Oversee working to support customer requirements.
Skills, Experience and Requirements:
- Minimum Bachelor’s Degree (with Honors) or equivalent in an engineering or science-based subject.
- Desirable qualifications relating to Lithium-ion battery technology performance and advanced materials.
- Proven troubleshooter with strong technical skills applied in industries such as Lithium-ion battery electrode/materials manufacture, pharmaceutical or semiconductor.
- Strong written and verbal communication skills, ideally multilingual.
- Recruitment of engineering professionals and staff management experience essential
- Coach, mentor and develop members in a service and/or customer-facing team, ideally with remote staff management experience.
- Ability to adapt to any changes in plans or circumstances.
- Budget setting, control and management.
- Knowledge of IATF16949, VDA6.3 ideally with experience in automotive core tools (PPAP, APQP, MSA, FMEA, SPC)
- Confident, pragmatic leader with the ability to communicate and influence at all management levels.
- Full driving license and ability to travel at short notice (including extended periods overseas).
- Readiness to travel often.
- Departments
- Engineering
- Locations
- Sunderland, UK
- Remote status
- Hybrid Remote
Why AESC?
AESC is an exciting, newly created global organization committed to solving the challenges of a sustainable future and becoming the leading supplier of full-value-chain battery solutions. Our lithium-ion batteries can be found in more than 700,000 electric vehicles worldwide. We are working hard towards unlocking the full potential of sustainable energy and climate change mitigation. We will continue to build upon our successes and expand into new markets and industries, producing innovative and competitive products and technologies that advance the goal of a zero-carbon emission future.
AESC is headquartered in China and Japan and has battery manufacturing locations in Japan, UK, China, US with several giga-projects ongoing in France, Spain, China, UK and Japan.
What can AESC offer you?
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Learning & Development
AESC is a company that invests in its employees by offering a wide variety of training and development programs. Engineering training and onboarding programs for all business-critical-related functions. As the French entity is new, AESC is also investing in developing full employee onboarding plans. International development and learning possibilities for all employees in a worldwide environment.
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Culture & Colleagues
AESC is an international company with production entities in Japan, the US, the UK, and China. A strong multi-cultural management team and organization; with a strong respect and a good understanding of cross-culture differences. Offers the platform for unlimited worldwide development opportunities for the employees to grow their careers.
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Work at a world-class and innovative Gigafactoryy
AESC is investing almost two billion euros to build a battery manufacturing plant in the Hauts-de-France Region. The new Douai site will have a production capacity of 9GWh in 2024, with the potential to reach 24GWh by 2030 to produce state-of-the-art, low-carbon batteries. The site will initially supply the Renault factory which will be increasingly dedicated to producing the brand’s electric vehicles.
AESC | Customer Quality Manager
Are you the quality champion AESC is looking for? We are seeking a pragmatic Manager in the UK to join the battery revolution.
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