AESC | Customer Quality Engineer
Are you the quality champion AESC is looking for? We are seeking a pragmatic engineer in Germany to join the battery revolution.
AESC stands proudly at the forefront of global battery technology, recognized as a premier lithium-ion battery manufacturer with operational bases spanning across Japan, the United Kingdom, the United States, and China. AESC has over 4,000 employees and 10 production plants in Japan, the U.S., the U.K., China, and France. For the past 12 years, AESC has produced high-performance, extended range batteries for more than 950,000 electric vehicles in 44 countries, achieving a record of “zero critical battery malfunction.” Embarking on an exciting journey, AESC is now establishing new battery gigafactories in both France and the U.K., presenting an exhilarating opportunity to become an indispensable part of Europe’s most significant and technologically advanced manufacturing ventures of recent times. Join AESC in pioneering the construction of never-before-seen gigafactories on a large scale and delve into the realm of emerging technologies to cater to Europe's exponentially growing electric vehicle market.
As a Customer Quality Engineer you will act as a quality champion for all customer-related matters at key project phases and in series production. You will be a key communicator to ensure customer requirements are met and represent and protect AESC’s interests while acknowledging the voice of the customer.
Key Responsibilities:
Projects:
- Manage customer expectations at multiple locations primarily in Germany & USA.
- Lead and/or contribute to business risk assessments considering customer specific requirements, including warranty terms and consequences, and project requirements.
- Monitor products from a quality perspective through the entire life cycle.
- Participate in evaluations of customer quality agreements.
- Evaluate and provide input to resource plans involving training, warehouse planning, equipment/tools, and spare part solutions.
- Coordinate responses to customer-initiated design change requests along with Marketing and Sales.
- Lead continuous efforts to reduce occurrence of the top warranty field issues within a customer program.
- Develop and provide training as related to customer specific requirements and customer quality.
AESC Plant Activity:
- Support process audits in manufacturing facilities based on customer requirements in advance of customer audits.
Customer Site / Field:
- Lead after market management and claims processing, including warranty and zero km data analysis.
- Manage company communication through customer complaint portals and become the main contact window for customer quality communication and complaint management.
- Customer scorecard collection, internal follow up, and escalation within the company.
- Participate in customer on-site service (problem identification, diagnosis, sorting, 3rd party arrangement, service reporting, recycling arrangements etc.).
- Lead field failure analysis (failure part collection, transport, analysis plan, diagnosis, problem solving, report, technical factors identification, customer negotiation, agreement claim payment, etc.).
- Customer satisfaction survey implementation, feedback collection, analysis, reporting, countermeasure follow up and updating.
Skills, Experience and Requirements:
- Bachelor’s degree or equivalent in an engineering or science-based subject.
- Confident and pragmatic with the ability to communicate and influence at all management levels.
- Automotive OEM customers experience a must ideally time served in a vehicle manufacturers facility.
- Ability to adapt to any changes in plans or circumstances.
- Ideally licensed IATF16949, VDA6.3 auditor
- Practical experience with automotive core tool (PPAP, APQP, MSA, FMEA, SPC)
- Proven troubleshooter with strong technical skills applied in industries such as Lithium-ion battery electrode/materials manufacture, pharmaceutical or semi-conductor.
- Full driving license and ability to travel at short notice (including extended periods overseas)
- Strong written and verbal communication skills, fluent in German and English, ideally multilingual.
- Departments
- Engineering
- Locations
- Munich, Germany
- Remote status
- Hybrid Remote
Why AESC?
AESC is an exciting, newly created global organization committed to solving the challenges of a sustainable future and becoming the leading supplier of full-value-chain battery solutions. Our lithium-ion batteries can be found in more than 700,000 electric vehicles worldwide. We are working hard towards unlocking the full potential of sustainable energy and climate change mitigation. We will continue to build upon our successes and expand into new markets and industries, producing innovative and competitive products and technologies that advance the goal of a zero-carbon emission future.
AESC is headquartered in China and Japan and has battery manufacturing locations in Japan, UK, China, US with several giga-projects ongoing in France, Spain, China, UK and Japan.
What can AESC offer you?
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Learning & Development
AESC is a company that invests in its employees by offering a wide variety of training and development programs. Engineering training and onboarding programs for all business-critical-related functions. As the French entity is new, AESC is also investing in developing full employee onboarding plans. International development and learning possibilities for all employees in a worldwide environment.
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Culture & Colleagues
AESC is an international company with production entities in Japan, the US, the UK, and China. A strong multi-cultural management team and organization; with a strong respect and a good understanding of cross-culture differences. Offers the platform for unlimited worldwide development opportunities for the employees to grow their careers.
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Work at a world-class and innovative Gigafactoryy
AESC is investing almost two billion euros to build a battery manufacturing plant in the Hauts-de-France Region. The new Douai site will have a production capacity of 9GWh in 2024, with the potential to reach 24GWh by 2030 to produce state-of-the-art, low-carbon batteries. The site will initially supply the Renault factory which will be increasingly dedicated to producing the brand’s electric vehicles.
AESC | Customer Quality Engineer
Are you the quality champion AESC is looking for? We are seeking a pragmatic engineer in Germany to join the battery revolution.
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