Technical Support Manager, Paris - France

Engineering
Ref: 20 Date Posted: Tuesday 24 Jul 2018
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Customer Support Manager, France & BENELUX – Electrical Vehicle Charging

Paris, France

Technician | Engineer | Electrical | Electronic | Assembly | Soldering | Schematics | Troubleshooting | Fault finding | Route Cause Analysis | Test & Inspection | Customer facing | Cleantech | Smart EV (Electric Vehicle) Charging | Software | Hardware | Renewable Energy | Battery | Energy Storage | Hybrid

Intelligent Employment are recruiting for a Customer Support Manager to support with the Service, Maintenance and Customer Service of EV Charging stations throughout the UK and Ireland.

Your role:

  • Respond to inbound phone, email & social media Customer Support requests.
  • Provide pre-sales information and design advice about products.
  • Document and track activities in a central CRM/Help desk software platform.
  • Assist remotely with the installation, commissioning & setup of products.
  • Troubleshoot technical issues related to installations.
  • Occasional site visits to assist in resolving customer issues or assist with installer training.
  • Coordinate with Engineering in USA/Europe to track field-issues, and drive to resolution.
  • Participate in ongoing internal training to ensure latest knowledge and understanding of products & services.
  • Stay informed of relevant technical and regulatory developments in UK & Ireland and report significant developments back to Engineering.
  • Assist other team-members with troubleshooting and/or administrative tasks (such as lead referral, logistics and order fulfilment) as needed.
  • Follow departmental conventions and procedures.
  • Professionally represent via all communications mediums.

 

 

 We would like to hear from you if you meet the following requirements:

 

  • Passion for electrifying transportation
  • Have excellent interpersonal skills with both external customers and internal employees, customer oriented with the ability to adapt/respond to different types of customers.
  • Have the ability to multi-task, prioritise, and manage time effectively in a very fast-paced environment.
  • 3+ Years’ experience working in a technical support / customer support role or equivalent.
  • Computer literate (PC skills essential, Mac OS desirable) & familiar with cloud-based CRM systems and practices – preferably Salesforce.
  • General understanding electrical concepts, AC & DC circuits, electrical or electronics background.
  • Prior experience of installation and use of electric vehicle charging equipment and experience of relevant regulations (including BS7671 etc) would be highly desirable.
  • Experience with consumer-grade networking TCP/IP data networking would be a significant advantage.


Language requirements: Fluency in English

 

You would be working for a Silicon Valley start-up, with the backing of a major global energy company whose product is already the leading Electric Vehicle smart charging & integrated solutions provider in the USA and is fast becoming Europe’s number one provider.