Intelligent Employment is recruiting a Technical Support Advisor (Lubricants) for our client, an international Lubricant business. The vacancy is to be based in Belgium and will involve providing field-based technical support and advice to customers (Automotive, Industrial, OM, OEMs, GAs etc.) and other business partners.

Minimum Skills/Experience/Knowledge 

• Minimum degree (Bachelor of Science or higher) in a Technical discipline (Chemistry or Engineering is preferable)
• 1+ years of Lubricants or other relevant experience (3+ years for L2, 5+ years for L3).
• Customer facing experience is beneficial.
• Superior communication skills (written and verbal), good presentation skills.
• Deep Product and application knowledge, good commercial Awareness

About the Job  - Key Accountabilities - Technical Support Advisor Lubricants

• Provide first class level technical support to company’s Salesforce, distributors, customers, OEMs, GAs.
• Strong commercial awareness, utilizing any opportunity for extending and/or uplifting of the company’s business.
• Ownership of P5 (Technical Account Plan).
• Developing and maintaining Technical network within Customer organizations.
• Deep knowledge of Products and Services
• Recommending companies products and Services substituting competitor products, selecting the best company’s products and services to customer applications.
• Providing Customer Benefit Solutions based on own knowledge and experience
• Planning and Delivering customer training and presentations.
• Support of Plant Audits, Field Trials, OEM management
• Supporting complex technical issues and Quality Complaints.
• Support of relevant Companies/customer events (e.g. product launches, customer days, campaigns etc.).
• Providing market feedback (from customers, OEMs) back to R&T through Product Technology Manager.
• Provide Sales with relevant information on any potential sales opportunity identified.
• Involvement in Quality issues (mainly Customer Quality Complaints)

Get in touch with  Iftab Hussain Iftab@intelligentemployment.com        Tel: +44(0)1908 920 435

Lubricants | Belgium | Automotive | Industrial | Technical | Support | OEM |