Technical Support Advisor - Belgium

R&D
Ref: 43 Date Posted: Thursday 13 Sep 2018
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Intelligent employment is recruiting a Technical Support Advisor for our client, an international business. The position is to be based in Belgium and will involve providing field-based technical support and advice to customers (Automotive, Industrial, OM, OEMs, GAs etc.) and other business partners.

Key Accountabilities:

  • Provide first class level technical support to company’s Sales force, distributors, customers, OEMs, GAs.
  • Strong commercial awareness, utilizing any opportunity for extending and/or uplifting of company’s business.
  • Ownership of P5 (Technical Account Plan).
  • Developing and maintaining Technical network within Customer organizations.
  • Deep knowledge of Products and Services
  • Recommending companies products and Services substituting competitor products, selecting the best company’s products and services to customer applications.
  • Providing Customer Benefit Solutions based on own knowledge and experience
  • Planning and Delivering customer training and presentations.
  • Support of Plant Audits, Field Trials, OEM management
  • Supporting complex technical issues and Quality Complaints.
  • Support of relevant Companies/customer events (e.g. product launches, customer days, campaigns etc.).
  • Providing market feedback (from customers, OEMs) back to R&T through Product Technology Manager.
  • Provide Sales with relevant information on any potential sales opportunity identified.
  • Involvement in Quality issues (mainly Customer Quality Complaints).
  • Knowing when and to whom escalate complex technical issues beyond own competence/skills.
  • Act and behave in line with the company’s values and procedures, sticking to local regulations and QHSE rules. 

 

Skills/Experience/Knowledge:

  • Minimum degree (Bachelor of Science or higher) in a Technical discipline (Chemistry or Engineering is preferable)
  • 1+ years of Lubricants or other relevant experience (3+ years for L2, 5+ years for L3).
  • Customer facing experience is beneficial.
  • Superior communication skills (written and verbal), good presentation skills.
  • Deep Product and application knowledge, good Commercial Awareness

 

Lubricants | Belgium | Automotive | Industrial | Technical | Support | OEM |