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23389
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Technical Service Expert

Germany

Job Ref: 445

Date Posted: Thursday 18 Nov 2021

Jinko Solar Vacancies

 

Work for Jinko Solar, one of the world’s largest solar module manufacturers. They distribute solar products and sell solutions and services to a diversified international utility, commercial and residential customer base in more than 80 countries worldwide. 

 

Purpose

As a Technical Service Expert, your responsibilities include supporting the Sales team as well as Jinko Solar’s clients in technical consultation and training as well as carrying out inspections on-site. In addition, your part is to ensure client happiness and coordinate the work with external service providers. This is a great chance to work for a good cause and be part of the energy transition in the world. In this role, you can be based anywhere in Germany.

 

Responsibilities

  • Provide pre-and after-sales technical support and consultation to EU Sales Team and Customers.
  • Deliver technical training, product roadmap, webinars to EU Sales Team and Customers.
  • Manage customers warranty claims, carry out onsite inspections and failure analysis, PV systems analysis and advise on possible improvements, problem-solving in close cooperation with the internal resources.
  • Develop and implement feedback systems to gather and analyze customers satisfaction level information, to be used to review/improve the Customer experience and for marketing purposes.
  • Outsource, negotiate, and supervise external service providers for site inspections when needed or independent laboratories, institutes and technical advisors for module testing or dispute resolutions.

 

Background & Requirements

  • Degree in Electrical or Mechanical Engineering.
  • Experience from the photovoltaic industry.
  • Willingness to travel in Europe.

 

Skills

  • Good negotiation skills.
  • Ability to prioritise, and plan work independently.
  • Proactive and dedicated approach to work.
  • Fluent English, other European languages are an advantage.

GET IN TOUCH
Katri Rinta-Harri
+358 (0) 9 7515 4111

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