Customer Support Engineer - The Netherlands

Engineering
Ref: 120 Date Posted: Wednesday 10 Jul 2019
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OUR CLIENT

Our client is a progressive global technology company based in Brisbane (Australia) that is dedicated to enabling people to choose their energy future. They do this by developing distinctive award-winning electric vehicle (EV) charging products. We offer flexible, scalable technology solutions that enable growth in electric vehicle adoption and the proliferation of charging infrastructure.

Responsibilities include:

  • Support customers globally through phone and online systems in a timely manner
  • Maintain relationships with clients by providing support, information, and guidance
  • Identify product improvements and process improvements
  • Perform in-house or on-site repairs onto the products
  • Manage customer issues in a timely manner
  • Help drive quick response times globally
  • Reporting and assisting in creating technical documents
  • Continuous monitoring of our charger network using a web portal

 

Please contact us if you have the below skills/experience;

  • Degree in Electrical Engineering, Computer Science or relevant field experience
  • Hands-on experience with Linux environments
  • Good understanding of computer systems, mobile devices and other tech products
  • Good experience with general electronics design and familiarity with processor-controlled devices
  • SMT experience working with LV mains to 480VAC and DC systems up to 1000V
  • Understanding of OCPP protocol, programming, integration and debugging as value added
  • Ability to read and understand electric/electronical schematics
  • Ability to diagnose and troubleshoot technical issues
  • Familiarity with remote desktop applications and help desk software
  • Excellent problem-solving and communication skills
  • Ability to provide step-by-step technical help, both written and verbal
  • Ability to intervene hands on onto the products
  • Flexibility for travelling within Europe as required to provide on-site installation coordination, test & commissioning’s and technical support, with short reaction time

 

 
Get in touch with 
Jay Bettle
Jay@intelligentemployment.com       
Tel: +44 (0)1908 920 426