.                    Registered Number: 5766805  

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Customer Service Representative


Job Ref: 419

Date Posted: Monday 18 Oct 2021

Our client, with around 4,000 employees, manufacture, license, support, and sell leading technologies to a wide variety of industries. The industries concerning this position are key markets such as Coatings, Pharmaceutical, & Industrial Applications.


  • Accept customer orders and perform timely and accurate order entry into SAP system following the actual processes, and checking if pricing and conditions are in line with existing contracts
  • Responsible for the Customer Data in SAP as well as Pricing Data in SAP
  • Act as liaison between Customer, Sales, Order Fulfilment and Production and various other company personnel.
  • As directed by Sales, contact existing customers to pursue business opportunities by promoting product offerings and soliciting orders.
  • Confirm oral and written quotations, reviewing all information and promoting a complete package of Products.
  • Distribution of updated product information & material safety data sheets on request
  • Receiving and logging customer complaints/problems and taking ownership of the situation. Liaising as necessary to ensure that the customer receives an appropriate and timely response.
  • Process credit/debit notes for a bonus, claims, agents commission etc.
  • Coordinate return of goods from customers or local warehouses
  • Manage customer consignment stocks
  • Compliance with all applicable Policies and procedures (SOx, ISO & Safety)
  • Ensure the credit limit and collection procedures are followed
  • Participate in projects or special assignments as needed


  • Highly professional and service-orientated telephone manner with the ability to liaise with customers and employees at all levels
  • Knowledge of SAP
  • Fluent in English & local language
  • Team player. Self-motivated.  Flexible. 
  • Customer service experience, preferably in a manufacturing environment

Lewis Williams
+44(0)1908 929 929

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