.                    Registered Number: 5766805  

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Customer Service Representative

Cologne, Germany

Job Ref: 373

Date Posted: Wednesday 2 Jun 2021

We are supporting our client who is Europe’s leading plastics distributor thanks to its partnerships with the biggest global producers. They are recruiting for a Customer Service/Inside Sales. Our client has an office in Cologne.


Job Description:

  • Active customer follow-up by phone and email, regarding delivery times and transport options, promotional actions, late payments, lack of orders, price changes
  • Receipt of orders and input in the system, follow-up from order to delivery, ensure timely delivery of orders and correct administrative handling (invoices, certificates)
  • Communicating internally with Production, Planning and Sales in relation to potential issues, solutions or opportunities.
  • Contact with sales managers in connection with pricing and communication of promotional actions;
  • Point of contact for customers and colleagues regarding questions, opportunities and issues.
  • Creating and following up on customer complaints.


Skills & Qualifications:

  • You obtained a bachelor's degree with commercial feeling or commercial/language
  • 3-5 years of experience in a customer service position
  • You express yourself fluently in German and English. Other additional languages are a plus.
  • You can easily handle Microsoft Office (Outlook, PowerPoint, Word, Excel) and you'll prefer experience with an ERP package.
  • You are communicatively strong and customer-oriented.
  • You work flexibly and solution-oriented.
  • You know about tackling and take a proactive approach
  • You're eager to learn, you can absorb a lot of information and you know how to prioritize
  • You can deal with deadlines and work efficiently and accurately
  • You are driven and stand positive in life
  • You work autonomously with the necessary team spirit.

Michal Barut
+44(0)1908 929 929

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