.                    Registered Number: 5766805  

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Customer Care & Logistics Manager

Lyon, France

Job Ref: 339

Date Posted: Wednesday 17 Mar 2021

Our client is a world leader in commercial laundry sales, product range, reach and R&D investment. They invent, design, produce and market premium solutions for commercial laundries.

In this dynamic job, you will be leading a team of 5 people (Customer Desk + Logistics) including 2 managers. On top of being a strong leader, the candidate must be hands-on and be able to show the example to his(her) team.

Responsibilities include: 

  • Order Entry Processing.
  • Placing stock orders to our Cz & US / Thai plants.
  • Placing daily customer orders to Cz & US / Thai.
  • Having solid SAP skills on how to use SAP S/4HANA.
  • Having SAP skills in order to train/show others.
  • Being in contact with customers on a daily basis.
  • Being strongly customer-oriented (problem-solving mindset)
  • Having real team working values to work efficiently with the Regional Sales Managers.
  • Team working with internal Services: Logistics, Finance, Technics.


Knowledge/Experience for Customer Care & Logistics Manager:

At least 10 years of successful previous experiences in Order Entry / Customer Care / Logistics (Administration des Ventes – ADV) Departments, supporting several Salesmen and in Logistics.

Skills and Abilities

  • Having strong leadership & managerial skills to lead a team of 5 people (including 2 Managers)
  • Being customer satisfaction oriented. (Customer first !)
  • Being skilled in SAP to be able to be quickly operational.
  • Being highly structured, organized and autonomous.
  • Being problem-solving oriented.
  • Being customer-oriented and results-oriented.
  • Enthusiasm and good language/speech elocution


  • BAC +4/5
  • Fluent English is a must to access this position.

Lewis Williams
+44(0)1908 929 929

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