Business Analyst - The Netherlands

Cleantech - Finance & Accounting
Ref: 253 Date Posted: Wednesday 22 Jul 2020
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Work for a global technology company, dedicated to enabling people to choose their energy future.

Responsibilities

  • Project manage the global field within Business Analyst Vacancy to ensure they all meet targets and expectations.
  • Provide reports to a variety of stakeholders to support global Service Level Agreement performance and management decisions using SalesForce information predominately.
  • Audit, as required, processes and activities within the Customer Support function to ensure staff globally adhere to set procedures and expectations.
  • Report and manage all customer support audit findings, trends and corrective action progress with internal stakeholders using SalesForce as the source of knowledge.
  • Support the SalesForce administrator with various system administration tasks as required (including client asset configuration).
  • Assist the global customer support team as directed by the Global Customer Support.
  • You will lead by example with an approach that fosters accountability, service to our customers and is outcome-focused.
  • Continuously review and improve processes and service delivery based on lessons learned and root cause analyses.
  • Work with stakeholders across the business, in particular Quality, Supply Chain and Engineering.

 

Qualifications and Experience

  • A bachelor’s degree in Business, Engineering or Computer Science or equivalent.
  • Experience in the use of Salesforce CRM.
  • Business analytical, and report creation skills.
  • Experience in user acceptance testing including record keeping.
  • Strong system thinking abilities and problem-solving skills.
  • Knowledge of standard project management principles.
  • Experience in business auditing
  • Sound knowledge of customer support activities in a technical environment (including level 2 technical troubleshooting and asset management).
  • Strong knowledge of warranty and customer service support cost control.